> ## Documentation Index > Fetch the complete documentation index at: https://docs.reeva.ai/llms.txt > Use this file to discover all available pages before exploring further. # Support > How to get help, report a problem, and reach the Reeva team. ## Contact [support@reeva.ai](mailto:support@reeva.ai) — for product questions, bug reports, and access issues. [security@reeva.ai](mailto:security@reeva.ai) — for security concerns or to report a vulnerability. ## When you write in The faster we can reproduce the issue, the faster we can fix it. Where it makes sense, please include: * **What you were trying to do** — in one sentence * **What you saw instead** — a screenshot is ideal * **Where in Reeva** — agent name, integration name, or page URL * **When it happened** — approximate time, with your timezone * **Who's affected** — just you, your team, or all your users ## Response times * **Standard support** — we respond within one business day, Monday through Friday * **Outage or production-blocking issue** — please mark the email subject with `URGENT` and include the words "production blocking" in the body ## Status and incidents If multiple things look broken at once and you suspect a Reeva-side incident, email support and we'll confirm. We'll also reach out proactively to your account contacts if there's a wider issue. ## Product version This documentation reflects **Reeva v0.1**. If you're on a different version, some screens or capabilities may differ slightly. Email [support@reeva.ai](mailto:support@reeva.ai) if you need version-specific guidance. ## Feedback We read every piece of feedback. If something is confusing, missing, or just feels rough, please tell us — even small notes are useful.